Returns & refunds

You can return items within 14 days, provided they are unopened, sealed and in their original packaging.

Under UK law, you have 14 days from purchase to tell us you'd like to return an item, and a further 14 days to send it back. Please let us know within 14 days of your purchase to qualify for a refund.

Because the products we supply are medical devices, returns and refunds are at the discretion of Aesthetic Source. We may refuse a return if a product has been opened, its seal is broken, or it arrives back with us damaged or in a different condition from when it was sent.

We use trusted couriers such as DPD, and every parcel must be signed for. If an item arrives damaged, please take photos and email them to info@beyondbeautyco.co.uk within 24 hours of delivery.

Before issuing a refund, we may ask the courier to investigate under their own policies. We are not liable for third-party policies, or for lost income if items are stolen, damaged or lost in transit.

If you choose to return products within the 14-day period, you are responsible for the cost of sending them back. Aesthetic Source does not cover return postage.

Once your return has arrived and been inspected by our customer service team, we'll refund you to your original payment method. Refunds don't include the original delivery charge.

Returned items must be in the same condition as when they reached you.

Questions about a return? Contact our team.